Product Recall Announced

The following are the company-provided details concerning a safety recall on certain uninterruptible power supplies. If your campus unit or department uses this device, please ensure you take the specified action to prevent problems.

All questions regarding the recall should be referred to the toll-free number listed below. For those needing to return these items, contact Gene Higham, Buyer, Purchasing Services at UMC 8300, ehigham@purchasing.usu.edu or 797-1039 before contacting the company.

In cooperation with the U.S. Consumer Product Safety Commission (CPSC),
American Power Conversion (APC) is voluntarily recalling certain uninterruptible power supplies (UPS), manufactured between November 2000 and December 2002.

PROBLEM: A possibility exists for overheating and potential fire hazard, due to an internal component failure.

PRODUCT: The only models being recalled are Back-UPS® CS 350 (BK350),
Back-UPS® CS 500 (BK500) and Back-UPS® CS 500BLK (BK500BLK) with the first
six characters of the serial number in the ranges shown below. Model markings are located on the front of the unit and the serial numbers are located on the bottom of the unit.

Only units where the first six characters of the serial number fall within the following ranges are affected:

• AB0048 through AB0251
• BB0104 through BB0251
• JB0125 through JB0251

If an "R" follows the serial number then it is NOT part of the recall.

WHAT TO DO: Stop using immediately and remove the UPS unit from service by
turning off all connected equipment, turning the UPS unit off, and then unplugging the unit from the electrical outlet.

To obtain a free replacement, visit APC on the web at: http://www.apc.com/rely
or call 866 APC-RELY (866 272-7359). APC would like to apologize for any
inconvenience that this may cause. Thank you for your support.